[ confidential contact ]

[simpathis]

— CONFIDENTIAL CONTACT —

If you have any issues regarding the game, the mods, or other players, please contact us! We want to ensure that your time here is an enjoyable one and will do whatever we can do to help if possible. There are several ways to contact us:

Mod email: empatheias.mods@gmail.com
Comment to this entry
PM the journal

The mods are as follows:

Laena
Steve

Please do not contact mods individually regarding game issues! By keeping player concerns on the mod account, we are better able to keep track of them and respond in a timely manner.

If you are submitting your concern via e-mail or to this entry, please fill out the following form:

<b>[ Player Name ]</b> <b>[ Characters ]</b> <b>[ Type of Concern ]</b> Is it a player issue? Game? Character? Mods? Something else? <b>[ Details of Concern ]</b> We request that you be as detailed as possible and provide proof or examples of what caused the concern. The more information we have, the better. <b>[ Contact ]</b> Best way to contact you.

All comments are screened and our responses to your comments will also be screened, so we can communicate through the entry if preferred. Everything will also remain confidential, but if another party is involved please realize that we will have to disclose some information if we have to contact them. We'll always double check before doing so, but please keep that in mind and make a note if there is anything you are uncomfortable with sharing.

We will try to be as fair as possible and do as much research and as many discussions as needed.

Responses will be given within 72 hours. In the case that we haven't responded to your query past this time, please send us a message! Thank you.

Comments

[simpathis]

Because your comment is anonymous with no other means for us to send a reply, our response must be made public for you to see it. There is no way for anonymous users to view screened comments, even those that are made in reply to them.

While we appreciate all concerns that come to us and are happy to work with players, the hostility, language, and accusations used in your comment are unnecessary. Citing anon communities as source for support is also not seen as credible due to the questionable nature of anonymous in such locations. However, to be clear: if anonymous concerns are made in designated posts such as this, then we will of course take them with as much seriousness as warranted.

To your concern about the upcoming Thras event in particular, it should be noted that we always give smaller, detailed "previews" in our bi-monthly mod announcements with the more complete details at a time closer to the event. Thus for this event, the full details will be released later this weekend. Overall the event's reception has been positive, but we are well aware that not everyone will like an event at any given time. Along with your concern, we have had only one other person approach us directly about the event, and we're taking it all into consideration. What we are about to say is similar to what we told them.

It can be said that it is true that at least on the onset, the event definitely has a lighter atmosphere to it in comparison to previous Arehtei related events. We wouldn't call it "crack," but we can see how it might look that way as we were trying to imply a more "fun" kind of atmosphere and tone. For that we apologize if that has caused misunderstandings about the event. We can also see how the "character roles" concept is a bit confusing as well as misleading, so hopefully the upcoming details will help ground it a bit more. We also would like to go ahead and clarify that the actual event itself is more serious with more meat. It will have that "adventure quest" type feel, and while there will be dangers, it won't be as dire or dangerous as the past events.

As to whether there will be more events like this, we cannot say. They won't be common, and all of our events have ties to the lore and going-ons of the game. But there's always the possibility of another event in the future if it seems fitting. We are already making sure that the event is as grounded as is originally intended, but if after the event there are still issues, we will look at ensuring that there is a better balance for the future.

As for now, we will definitely keep in mind of the tone and perception of future event descriptions so such misunderstandings are avoided.